Product Expert - Veeva CRM
Core
Product expert for Veeva CRM acting as a lead voice in online communities and customer meetings to influence the product roadmap and educate customers.
Role type
Product Expert (Customer Success & Evangelism)
Builds
Veeva CRM product features and customer education resources
Domain
Life Sciences / SaaS CRM
Deliverable
product features
Required skills
Veeva CRM administration, Veeva CRM implementation, customer stakeholder engagement, product roadmap prioritization, release planning, technical communication
Preferred skills
Video editing, software demonstration, online community management
Responsibilities
Act as product evangelist and subject matter expert for Veeva CRM, share product information and best practices with customers, engage with customer stakeholders to share product vision, collect and prioritize customer feedback for release planning, collaborate on product communication materials like release notes and demo recordings, provide support to Services, Strategy, Sales, and Product Support teams
Seniority
Mid-level, hands-on IC