Customer Marketing Specialist (Austin TX - hybrid)
Core
Own and execute the reviews program and customer content operations to drive brand credibility and search visibility.
Role type
Customer Marketing Specialist (B2B Technology)
Builds
Review platform performance, customer content assets, and advocacy programs
Domain
B2B Technology, SaaS
Required skills
Review platform management, campaign execution, content strategy, stakeholder coordination, data tracking, written communication
Preferred skills
AEO/SEO knowledge, advocacy tools, project management tools, physical operations industry experience
Technologies
G2, TrustRadius, TrustPilot, Capterra, Gartner Peer Insights, Peerbound, Asana
Responsibilities
Manage day-to-day presence on review platforms, run review generation campaigns, create quarterly content plans, coordinate customer content and testimonials, track metrics and report insights
Seniority
Mid-level, hands-on IC