Technical Support Specialist - IT Support
Core
Provide technical support to clients via tickets, live chat, and social media, diagnosing and resolving complex technical challenges in the fintech sector.
Role type
Senior IC technical support specialist
Builds
Customer support operations and resolution workflows
Domain
Financial technology (fintech)
Deliverable
client delivery
Required skills
ticketing systems, Zendesk, HubSpot, Excel, macOS, Slack, Google Workspace, problem-solving, incident management, documentation, operational process improvement
Preferred skills
live chat support, social media support, data analytics tools, mentoring, multilingual capabilities, financial services experience