Technical Support Specialist
Core
Deliver high-quality technical support, manage day-to-day Helpdesk operations, and execute routine client implementations and configurations.
Role type
Technical Support Specialist (Helpdesk & Onboarding)
Builds
Wise's compliance, onboarding, and payments platform for businesses
Domain
Fintech / Self-employment compliance software
Required skills
complex software system navigation, analytical problem-solving, technical communication, multitasking, time management, independent work
Preferred skills
SaaS technical support experience, STEM/IT/business degree or equivalent
Technologies
Wise platform, Helpdesk tools
Responsibilities
Handle day-to-day Helpdesk operations, execute routine client implementations and configurations, partner with Product and Engineering for issue resolution, maintain accurate documentation, support seamless customer onboarding
Seniority
Mid-level, hands-on IC
