Customer Support Agent (Native-Level English)
Core
Primary point of contact for players providing high-quality email support for gameplay questions, complaints, and complex inquiries.
Role type
Customer Support Agent (Email)
Builds
Player trust and satisfaction across a global gaming community
Domain
Mobile Gaming / B2C
Deliverable
client delivery
Required skills
Email support, conflict de-escalation, product knowledge, troubleshooting, cross-functional collaboration, feedback collection
Preferred skills
Native-level English, gaming industry experience, creative problem-solving, attention to detail
Technologies
Multiple applications, tools, and platforms
Responsibilities
Serve as primary point of contact for player inquiries via email, handle complaints and de-escalate challenging situations, collaborate with Product/Operations/Legal teams, collect and share player feedback
Seniority
Mid-level (2–3 years experience)