Customer Experience Specialist
Core
Customer advocate delivering top-notch service to an expanding international client base via chat and email, helping clients with app usage and account issues.
Role type
Customer Experience Specialist (IC)
Builds
Customer support interactions and feedback channels for a fintech trading platform
Domain
Fintech / Trading
Deliverable
client delivery
Required skills
English (C1+), customer-orientated approach, time management, multitasking, adaptability
Preferred skills
stock market knowledge, fintech industry understanding, fluency in another language
Responsibilities
Communicate with clients in English/Bulgarian, handle incoming inquiries via chat and email, help clients get acquainted with the app, troubleshoot account-related issues, channel client feedback, work on a 24/7 shift schedule
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