Travel Customer Service Representative (Remote)
Core
Client-facing role supporting clients throughout every stage of their travel journey, from initial booking to post-trip follow-up.
Role type
Travel Customer Service Representative
Builds
Luxury and leisure travel bookings, itinerary confirmations, and client support
Domain
Travel and Hospitality
Deliverable
client delivery
Required skills
Verbal and written communication, customer service experience, organizational skills, attention to detail, proficiency with booking platforms, empathy, solution-oriented thinking
Responsibilities
Respond to client inquiries via phone, email, and messaging; assist with travel bookings, changes, and cancellations; provide destination and policy information; coordinate booking details and confirm itineraries; follow up with clients before and after travel; address client concerns; maintain accurate documentation in booking systems
