Contact Centre Representative
Core
First point of contact for patients and dental practices, managing inquiries, appointments, and records across phone, email, and online platforms.
Role type
Contact Centre Representative (Healthcare)
Builds
Patient support services and administrative coordination for dental practices
Domain
Healthcare / Dental Services
Deliverable
client delivery
Required skills
Call centre experience, multi-channel communication, scheduling software management, database management, complaint resolution
Preferred skills
Dental industry knowledge
Responsibilities
Manage patient inquiries, appointments, and records; Assist with insurance queries and payment options; Coordinate with dental staff; Address patient complaints or concerns
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