Senior Support Engineer
Core
Senior Support Engineer owning complex technical and product-related cases, acting as escalation point, and shaping AI-enabled support workflows in Poland.
Role type
Senior IC Support Engineer (AI-enabled workflows)
Builds
Support processes, AI-assisted tools, bots, and documentation for a SaaS customer base
Domain
SaaS / Ad Tech / Customer Support
Required skills
complex troubleshooting, SQL, log analysis, API testing, English communication, AI tool usage, stakeholder collaboration
Preferred skills
Ad Tech industry knowledge, Russian language, internal referral
Technologies
SQL, APIs, AI tools, internal support platforms
Responsibilities
Own complex technical and product-related support cases from investigation through resolution; Act as senior point of contact for escalations and priority cases; Mentor teammates and improve team practices; Define and maintain AI-assisted tools, bots, and workflows; Collaborate with Product, R&D, and Customer Success to resolve issues.
Seniority
Senior, hands-on IC with leadership influence
