Program Manager, Strategy Operations
Core
Lead strategic, cross-functional initiatives to improve the end-to-end customer experience and operational efficiency.
Role type
Senior Program Manager, Strategy Operations
Builds
Scalable processes, governance routines, and cross-functional alignment for customer experience improvements.
Domain
SaaS / Customer Operations / Business Strategy
Deliverable
product features
Required skills
Program management, cross-functional stakeholder alignment, customer journey analysis, process design, data-driven decision making, risk management, executive communication
Preferred skills
Experience in support, sales, or operations domains; ability to influence without authority
Technologies
N/A
Responsibilities
Own strategic programs from definition to implementation; partner with Sales, OM, Billing, and Support teams; identify customer pain points and operational gaps; build program plans and success metrics; translate data into actionable insights; coordinate workstreams and drive accountability; design scalable processes and enablement.
Seniority
Senior, hands-on IC
