Senior Director, Client Engagement (US)
Core
Translate partner needs into clear direction for delivery teams, build trusted relationships with senior stakeholders, and manage a portfolio of independently-run programs (platform builds, data advisory, seller enablement) across a digital agency.
Role type
Senior Director, Client Engagement (Individual Contributor)
Builds
Account intelligence platforms, data/pipeline architecture systems, seller enablement programs
Domain
Digital transformation, Martech/DEXP, Agency Account Management
Deliverable
client delivery
Required skills
Client/partner engagement and account leadership, Enterprise marketing and sales technology fluency, Revenue operations knowledge, Portfolio management via influence, Executive communication, Relationship health judgment, Financial and commercial acumen
Preferred skills
Adobe ecosystem familiarity (AEM, Workfront, Adobe Experience Cloud), Background in consulting or digital transformation
Technologies
Adobe Experience Cloud, AEM, Workfront
Responsibilities
Own the partner relationship as the single front door, synthesize developments across programs, lead QBR and SteerCo meetings, manage client satisfaction, monitor commercial health and margins, translate technical complexity for executives, escalate scope/dependency issues, step into escalations with clarity
Seniority
Senior Director, Individual Contributor
