Technical Account Manager
Core
Proactive partner ensuring clients achieve strategic outcomes using Ping Identity solutions, guiding the journey from purchase to production and optimizing technical trajectory.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Customer success and technical optimization for enterprise identity and security deployments
Domain
Cybersecurity, Identity and Access Management (IAM), Enterprise Software
Deliverable
client delivery
Required skills
Enterprise customer-facing experience, Technical Account Management, Customer Success, Sales Engineering, Professional Services, Cybersecurity domain knowledge, Identity Management, Access Management, Federation, Java, Web technologies, Enterprise architecture, SFDC/CRM, AI productivity tools
Preferred skills
Ping Identity solutions and APIs, Windows and Linux operating systems, Networking protocols (HTTP/S, TCP/IP), Protocols (SAML, OAuth, OpenID Connect)
Responsibilities
Provide proactive technical recommendations and architectural reviews, Conduct environment health and business reviews, Act as the voice of the customer for product feedback, Utilize internal AI tools for reporting and insights, Take full accountability for account technical trajectory, Identify opportunities to automate status tracking, Contribute to internal Knowledge Bases
Seniority
Senior, hands-on IC