IT Support Associate
Core
Provide hands-on desktop and onsite support for the New York office, administer Microsoft 365 environments, and drive AI tool adoption.
Role type
entry-level individual-contributor IT support associate
Builds
repeatable support solutions, documentation, and automated workflows
Domain
financial services technology
Required skills
desktop support, Microsoft 365 administration, incident resolution, root cause analysis, onboarding/offboarding management, AI tool usage, documentation, scripting
Preferred skills
Intune, Entra ID, PowerShell, Python, Power Automate, access control fundamentals, financial services experience
Technologies
Microsoft 365, Entra ID, Intune, Claude, Copilot, ChatGPT, PowerShell, Python, Power Automate
Responsibilities
Provide hands-on desktop, onsite, and deskside technical support; analyze ticket trends to implement lasting solutions; support day-to-day administration of Microsoft 365 environment; own new-hire onboarding and employee offboarding process; use AI tools to automate routine tasks; partner to pilot and roll out AI-enabled workflows; support conference room A/V and meeting technology; escalate and track issues through resolution.
Seniority
Junior, hands-on IC