Customer Support Specialist
Core
First point of contact for customer enquiries via phone, chat, and email, resolving issues and providing guidance on financial products.
Role type
Customer Support Specialist
Builds
Customer experience and trust for personal lending, renewable energy, and automotive finance customers
Domain
Fintech / Personal Lending
Deliverable
client delivery
Required skills
Empathy, problem-solving, conflict resolution, CRM usage, financial product knowledge
Preferred skills
Experience in customer service, contact centres, or financial services
Responsibilities
Answering customer questions, troubleshooting concerns, escalating complex matters, sharing knowledge with teammates, passing customer insights to internal teams