SMB Construction Success Manager
Core
Guide SMB clients through Fieldwire platform deployment, training, and workflow optimization to drive account expansion.
Role type
SMB Construction Success Manager (Customer Success)
Builds
Fieldwire platform adoption and usage for small and medium-sized construction companies
Domain
Construction technology / SaaS
Deliverable
product features
Required skills
Construction industry experience, client advisory, platform configuration, training delivery, technical troubleshooting, stakeholder management
Preferred skills
Field and office management background, startup environment adaptability, creative problem solving
Technologies
Fieldwire
Responsibilities
Develop client processes and act as a trusted advisor for construction workflows; Integrate Fieldwire into client day-to-day operations; Conduct web-based training and demonstrations; Identify customer issues and provide feedback to the product team; Troubleshoot technical issues and resolve product questions.
Seniority
Mid-level, hands-on IC