Product Knowledge and Enablement Manager - AXS
Core
Creates client-facing education and documentation for complex AXS ticketing products and workflows to drive product adoption and self-service learning.
Role type
Product Knowledge & Enablement Manager
Builds
Knowledge Base content, playbooks, checklists, job aids, and client-facing training materials
Domain
Live entertainment ticketing / B2B SaaS
Required skills
Technical writing, instructional design, knowledge management, content lifecycle management, search optimization, generative AI content development, stakeholder collaboration, project management
Preferred skills
Experience with ticketing/venue operations, AI risk management, information architecture, LMS platforms
Technologies
Generative AI tools, Microsoft Office, Learning Management Platforms, Search/Analytics tools
Responsibilities
Develop workflow-based learning resources and documentation; Improve Knowledge Base quality and usability; Design and deliver advanced client education workshops; Support product launches and GTM initiatives; Evaluate learning resource effectiveness using adoption data
Seniority
Mid-Senior, hands-on IC