Customer Success Lead
Core
Drive client adoption, build user capability, and ensure lasting value from WPP Open Pro for a portfolio of clients.
Role type
Senior Customer Success Lead (SaaS/Marketing Technology)
Builds
Client adoption journeys, onboarding processes, and self-sufficient usage of the Open Pro platform
Domain
Digital advertising, marketing technology, agency services
Required skills
Customer Success leadership, client portfolio management, coaching and team development, digital advertising production knowledge, hands-on marketing technology platform usage, adoption strategy, change management, stakeholder management, process improvement
Preferred skills
Enterprise marketing platform experience, agency network familiarity, AI-powered marketing tools knowledge, scaling Customer Success functions
Technologies
WPP Open Pro, marketing technology platforms
Responsibilities
Own client portfolio adoption from onboarding to sustained usage; design and deliver tailored onboarding journeys; configure client environments; lead and develop Business Solutions team members; collaborate with agencies and production partners; bring client voice into product development; support change management and process refinement
Seniority
Senior, hands-on leadership
