Outcomes Architect Manager
Core
Lead a team of Outcomes Architects to drive workflow adoption, value realization, renewal readiness, and expansion for B2B enterprise customers in an AI-native workspace.
Role type
Senior Manager, Customer Success / Post-Sales Strategy
Builds
Customer outcomes, adoption, and revenue growth for enterprise accounts
Domain
B2B SaaS, AI-native collaboration, Workflow Automation
Required skills
Frontline management of customer-facing GTM teams, Coaching and talent development, Commercial instincts for renewal and expansion, Customer discovery and workflow mapping, Operational rigor for inspection cadences, Cross-functional partnership with Sales/Services/Product
Preferred skills
Experience in consumption/usage-based pricing models, Building high-performing teams from early stage, Leading GTM motion changes, AI fluency and curiosity
Technologies
Notion systems, AI tools, Workflow automation platforms
Responsibilities
Own Net Revenue Growth performance for the team's book of business, Coach OAs on the OA builder motion and value realization, Build and run the team operating cadence including metrics reviews and coaching, Hire, onboard, and certify new OAs, Partner with Solutions Consulting and Services on shared account strategy, Represent the team in leadership forums
Seniority
Manager, First-line leadership