Vice President, Customer Success
Core
Lead the Customer Success organization to ensure customers realize value from risk intelligence solutions, achieve safety goals, and build trusted partnerships.
Role type
VP of Customer Success (SaaS)
Builds
Customer success department, customer journey, AI-enabled workflows
Domain
SaaS / Risk Intelligence / Emergency Communication
Deliverable
production ML models
Required skills
Customer-facing leadership, strategic planning, team building, retention management, executive presence, data analytics, AI implementation, cross-functional partnership
Preferred skills
Experience with high-growth SaaS, AI transformation in CS, C-suite engagement
Technologies
Modern CS tools, AI-powered insights, AI-enabled workflows
Responsibilities
Define strategic direction for Customer Success, recruit and mentor leaders, drive adoption and retention, serve as executive sponsor for strategic accounts, modernize playbooks and systems, implement AI tools, partner with Product and Engineering on roadmap
Seniority
VP, hands-on executive leader