Technical Support Specialist (Night Shift)
Core
Deliver technical support and troubleshooting for customer issues across hardware, software, and networking systems using AI tools.
Role type
Technical Support Specialist (Night Shift)
Builds
Customer support interactions and resolved technical issues
Domain
Telecommunications / Customer Experience
Deliverable
client delivery
Required skills
Troubleshooting, Root cause analysis, Documentation, Multi-tasking, Technical knowledge (PC/Mac, Office, Networking), AI tool usage
Preferred skills
Hardware knowledge, Networking knowledge, AI tool experimentation
Technologies
ChatGPT, Microsoft Copilot, AI tools
Responsibilities
Troubleshoot customer issues across hardware, software, and networking systems; Document customer interactions, issues, and resolutions; Maintain and update systems to ensure optimal performance; Manage multiple requests simultaneously in a fast-paced environment; Follow through on customer issues until resolution.
Seniority
Mid-level, hands-on IC
