Customer Service Support - IHC
Hybrid
Core
First point of contact for Baptistcare's Support at home package customers, handling phone and email inquiries and daily account administration.
Role type
Customer Service Support Specialist
Builds
Admin support for customer care plans, progress notes, purchase orders, and service requests
Domain
Aged care and home care services
Deliverable
dashboards & analysis
Required skills
High-volume phone support, problem solving, customer account administration, liaising with external suppliers
Preferred skills
Aged care sector experience, Office Admin qualification
Responsibilities
Answering customer calls and emails, completing customer progress notes, processing purchase orders and service requests, coordinating with external suppliers for quotes and deliveries
Seniority
Mid-level, experienced IC