Lead, Employee Relations
Core
Lead the establishment and scaling of an inaugural Employee Relations (ER) Center of Excellence to manage complex employee matters, investigations, and policy for both salaried HQ and hourly Customer Care teams.
Role type
Lead Employee Relations / HR Center of Excellence
Builds
Scalable ER frameworks, processes, tools, and a Center of Excellence
Domain
Human Resources / Employee Relations / Labor Law
Required skills
Employee Relations expertise, complex investigations, mediation, conflict resolution, policy development, cross-functional partnership, data analysis, first-principles thinking
Preferred skills
Experience with hourly/field employees, building COEs from scratch, travel readiness
Technologies
e-discovery tools, HRIS systems
Responsibilities
Build and evolve the ER Center of Excellence; Lead complex employee relations work end-to-end; Conduct rigorous investigations and drive resolutions; Raise the bar on employee experience for salaried and hourly staff; Shape ER strategy and policy; Design and lead ER training programs; Lead cross-functional projects; Serve as a cultural steward and trusted partner.
Seniority
Senior, hands-on IC