Senior Pre- & Post-Sales Customer Engineer, Enterprise
Core
Senior technical advisor owning the full lifecycle (pre-sales to expansion) for strategic Enterprise accounts, driving adoption, implementation, and value realization.
Role type
Senior IC Customer Engineer (Solutions Engineering / Technical Account Management)
Builds
Customer-specific implementation playbooks, reusable technical frameworks, and workflow improvements for Enterprise clients.
Domain
SaaS / Digital Adoption Platforms / Product Analytics
Deliverable
client delivery
Required skills
Solutions Engineering, Technical Account Management, Enterprise account management, Web technologies (HTML, CSS, JavaScript, REST APIs), Front-end architecture, Ambiguous problem solving, Business outcome alignment, AI tool integration, Mentoring
Preferred skills
Digital adoption platforms, Product analytics, Mobile app development (Swift, Android, React Native), Data architecture, AI/ML concepts
Technologies
HTML, CSS, JavaScript, REST APIs, Swift, Android, React Native
Responsibilities
Lead technical strategy and complex deployments for strategic Enterprise accounts; Partner on pre-sales motions including demos and technical evaluations; Diagnose adoption stalls and design paths to value realization; Build and coach on reusable playbooks and processes; Serve as escalation point for complex technical challenges.
