Patient Relations Specialist, Call Center
Core
Provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages, and addressing customer needs to ensure KPI goals are met.
Role type
Patient Relations Specialist (Call Center)
Builds
Patient appointment schedules and accurate clinic records
Domain
Healthcare / Ophthalmology
Deliverable
dashboards & analysis
Required skills
Customer service, Scheduling, Data entry, HIPAA compliance, Microsoft Office proficiency, Problem resolution
Responsibilities
Answer calls for multiple clinics efficiently, Verify and capture patient demographics and insurance, Schedule appointments using electronic systems, Resolve patient questions and problems, Create patient charts in electronic databases, Relay information to clinic team members, Maintain compliance with HIPAA rules