Patient Service Coordinator
Core
Provide friendly, confidential assistance to ensure patients have an outstanding customer service experience during their visit to Wilmer Columbia, including scheduling, registration, and handling medical records.
Role type
Patient Service Coordinator
Builds
Patient scheduling, pre-registration, check-in, and checkout processes for clinical appointments
Domain
Healthcare / Ophthalmology
Deliverable
product features
Required skills
Patient screening, electronic medical record system operation (Epic), insurance verification, payment collection, appointment rescheduling, medical forms completion
Preferred skills
Medical terminology, knowledge of medical insurance coverage, ophthalmology experience, JHH system experience
Technologies
Epic, electronic calendars, office support software
Responsibilities
Screen patient calls and medical issues, register patients for clinical appointments, conduct screening for patients and visitors, collect time of service payments, discuss patient charges, assist with basic insurance and third-party queries, fill vacancies due to cancellations, coordinate patient appointments, verify and enter pre-registration and insurance information, obtain pre-certifications as required
Seniority
Entry-level, hands-on IC