Operations Manager
Core
Supporting frontline employees by overseeing HR processes, compliance, and fostering a positive workplace culture for Via's local team in Rochester and Central Region services.
Role type
HR Operations Manager
Builds
Employee experience and operational support for transit agency partners
Domain
Public transportation technology
Deliverable
dashboards & analysis
Required skills
HR operations, employee relations, workers' compensation, unemployment claims, payroll administration, benefits administration, employment law knowledge, union relations, process improvement
Preferred skills
Experience with unionized populations, adaptability, creative problem solving
Technologies
HRIS systems, payroll platforms, benefits administration tools
Responsibilities
Own end-to-end employee lifecycle processes; Manage workers' compensation and unemployment claims; Serve as trusted employee advocate for inquiries and investigations; Lead employee engagement and recognition initiatives; Support payroll and benefits administration; Partner on recruiting efforts; Lead sensitive employee relations matters including terminations; Represent the company at job fairs and community events; Act as liaison with local partners and vendors; Collaborate with central HR teams on process improvements.
