Bilingual Customer Support Specialist (Onsite-Chesterfield)
Core
Resolve patient, doctor, and insurer issues via phone, email, and chat to guide them through prescription fulfillment and enrollment.
Role type
Bilingual customer support specialist (healthcare/pharmacy)
Builds
Patient support workflows for prescription access and insurance verification
Domain
Healthcare / Pharmacy
Deliverable
client delivery
Required skills
Bilingual proficiency (Spanish/Cantonese/Korean/Vietnamese), inbound call center experience, strong verbal and written communication, technical aptitude, problem-solving
Preferred skills
Healthcare or pharmacy industry experience, retail customer service experience, ability to learn complex software
Technologies
Internal support tools, knowledge base systems, CRM platforms
Responsibilities
Receive inbound calls to resolve routine and new issues, conduct outbound outreach to support patients, assist with insurance verification and benefits coordination, document all interactions accurately, triage clinical questions to pharmacists, share feedback to improve patient experience
Seniority
Individual Contributor, entry to mid-level