Customer Support Specialist| Onsite-Chesterfield
Core
Front-line support specialist guiding patients through medication enrollment, insurance verification, and prescription fulfillment via phone, email, and chat.
Role type
Customer Support Specialist (Patient Services)
Builds
Patient access to critical medications and prescription fulfillment
Domain
Healthcare / Pharmacy / Patient Support
Deliverable
client delivery
Required skills
Multi-channel communication, insurance verification, benefits coordination, problem-solving, HIPAA compliance, data documentation, trend identification
Preferred skills
Prior retail or call center experience, adaptability, curiosity, ownership
Responsibilities
Guide patients through enrollment and onboarding, resolve insurance and affordability barriers, coordinate between patients/providers/insurers, assist with financial assistance programs, triage clinical questions, document interactions, meet performance goals, identify experience gaps
Seniority
Individual Contributor, entry to mid-level