Bilingual Pharmacy Technician - Spanish (Call Center)
Core
Bilingual pharmacy technician supporting members on prescription cost-saving options and navigating pharmacy services via phone.
Role type
Bilingual pharmacy technician (call center)
Builds
Member support interactions for Rx Savings Solutions
Domain
Healthcare / Pharmacy / Customer Support
Deliverable
client delivery
Required skills
Spanish fluency (speaking/writing), pharmacy knowledge, customer service, claims processing, prescription transfers, basic research, multi-tasking, confidential data handling, Microsoft Outlook/Excel
Preferred skills
PTCB certification, retail pharmacy experience, healthcare call center experience
Responsibilities
Answer inbound calls about prescription costs, educate members on savings tools, assist with claims and transfers, make outbound support calls, coordinate internal resolutions, conduct basic pricing research, deliver customer service
Seniority
Mid-level, experienced IC