Pharmacy Service Representative
Core
Coordinate and process new patient medication orders and reorders for specialty mail-order pharmacy services, including verifying benefits, entering prescriptions, collecting copays, and resolving clinical or accounts receivable issues.
Role type
Specialty pharmacy service representative (customer service)
Builds
Specialty mail-order pharmacy fulfillment and patient support
Domain
Healthcare / Pharmacy
Deliverable
client delivery
Required skills
Bilingual English-Spanish, high-volume phone customer service, Windows-based applications, keyboarding, prescription verification, insurance authorization processing, basic specialty medication knowledge
Preferred skills
Registered Pharmacy Technician, Certified Pharmacy Technician (CPhT), Certified Customer Service Professional (CCSP)
Responsibilities
Provide courteous customer service for specialty mail-order pharmacy inquiries; assist customers with entering new or refill prescriptions; review prescription details for accuracy; address order status and delivery tracking; identify and escalate complex clinical or financial issues; maintain accurate records of customer interactions; assist with English-to-Spanish translation for basic inquiries
Seniority
Entry-level to Junior, hands-on IC