Call Center Specialist | Onsite- Pittsburgh
Core
Patient Support/Call Center Specialist guiding patients through enrollment, prescription fulfillment, and resolving insurance/affordability barriers via phone, email, and chat.
Role type
Customer Support Specialist (Healthcare)
Builds
Patient access to medications and prescription fulfillment
Domain
Healthcare / Patient Support
Deliverable
client delivery
Required skills
Multi-channel communication, insurance verification, benefits coordination, problem-solving, HIPAA compliance, CRM tools proficiency
Preferred skills
Prior call center experience, retail customer service, English (fluent)
Responsibilities
Connect with patients via phone, email, and chat to guide them through enrollment and prescription fulfillment; Conduct outbound outreach to support patients in completing key steps; Assist with insurance verification, benefits coordination, and financial assistance programs; Research and resolve patient issues using internal tools; Accurately document all interactions; Meet performance goals related to quality and patient satisfaction.
Seniority
Entry-level to Mid-level, hands-on IC