Patient Relations Specialist
Core
Handle inbound and outbound calls to schedule appointments, capture patient messages, and address customer needs for ophthalmology clinics.
Role type
Patient Relations Specialist (Call Center)
Builds
Appointment scheduling and patient communication workflows for a network of ophthalmology practices
Domain
Healthcare / Ophthalmology
Deliverable
dashboards & analysis
Required skills
Customer service, Scheduling, Data entry, HIPAA compliance, Problem solving, Microsoft Office proficiency
Preferred skills
Call center experience, Medical office experience, Ophthalmic experience
Responsibilities
Answer calls for multiple clinics, Verify and capture patient demographics and insurance, Schedule appointments using electronic systems, Resolve patient questions and problems, Create patient charts in electronic databases, Relay information to clinic team members
Seniority
Entry-level, individual contributor