CSM Manager, FS HG
Core
Lead and develop a team of 3-5 client-facing product experts to drive customer adoption and value for AlphaSense's AI market intelligence platform.
Role type
Manager of Customer Success (Team Lead)
Builds
Scalable playbooks, demo flows, and talk tracks for financial services clients
Domain
Financial Services / AI / Market Intelligence
Deliverable
product features
Required skills
Team leadership, SaaS customer success, Financial services domain knowledge, Strategic account management, Cross-functional collaboration, Data-driven decision making
Preferred skills
Investment banking, private equity, or hedge funds expertise
Responsibilities
Manage a group of 3-5 Product Specialists, Drive client value through PS-led engagements, Strategic account coverage, Operational excellence, Cross-functional collaboration
Seniority
Manager, hands-on IC with team leadership