Customer Registration Manager
Core
Own end-to-end customer registration processes, ensuring accurate onboarding and tracking across platforms to free up Customer Success teams for strategic relationship management.
Role type
Senior operational manager (customer registration & onboarding)
Builds
Scalable, repeatable registration frameworks and dashboards for real-time visibility into registration status.
Domain
SaaS / CPaaS / Cloud Communications
Deliverable
dashboards & analysis
Required skills
Project management, data accuracy, CRM proficiency, process improvement, stakeholder management, regulatory compliance knowledge
Preferred skills
Experience with TAM/CSM teams, telecommunications/API products, BI tools (Tableau/Looker), compliance knowledge (10DLC, toll-free verification)
Technologies
Salesforce, Jira, Asana, Google Sheets, Excel, Tableau, Looker
Responsibilities
Manage and prioritize customer registration requests against SLAs; maintain accurate tracking of registration activities; build dashboards for real-time visibility; identify workflow inefficiencies and propose improvements; document SOPs; coordinate with Legal, Finance, Compliance, and Product teams; support onboarding activities where registration is a dependency.
Seniority
Senior, hands-on IC
