Sr. Instructional Designer, Learning Operations
Core
Design highly engaging, interactive, and modern learning strategies and experiences for BPO agents to drive business outcomes and improve agent skills.
Role type
Senior Instructional Designer (Learning Operations)
Builds
Instructor-led, virtual instructor-led, digital, self-paced, micro-learning, and social learning solutions for BPO employees.
Domain
Financial Technology (FinTech) / Learning & Development
Required skills
Adult learning theory, instructional design methodologies, multi-modality learning design (eLearning, video, simulations), data analysis for learning evaluation, project planning, AI tool integration, blended learning design
Preferred skills
Graphic design, video and audio production, vendor partnership management
Technologies
Articulate 360 (Rise, Storyline), Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, Canva
Responsibilities
Act as a learning consultant for the Disputes Experience line of business; collaborate with SMEs to identify training needs; evaluate learning program effectiveness; create engaging course content and media; own end-to-end design and development of learning content including assessments; analyze trends in instructional design and learning technologies.
Seniority
Senior, hands-on IC
