Customer Service Ambassador - Full Time
Core
Welcome travellers, provide information, assist with ticket sales, and create positive first and last impressions of Melbourne for thousands of passengers daily.
Role type
Customer Service Ambassador (Sales & Support)
Builds
SkyBus airport transit services for passengers at Melbourne Airport and Southern Cross Station
Domain
Transportation / Airport Services
Deliverable
client delivery
Required skills
sales approach, customer engagement, conflict de-escalation, local knowledge of Melbourne attractions and transport, problem-solving under pressure
Preferred skills
warm approachable style, confidence engaging with public, self-motivated energy, adaptability in fast-changing environment
Responsibilities
Welcome and greet customers at terminals and airport, proactively promote SkyBus services, assist customers in choosing suitable services, operate e-kiosks, maintain clean professional environment, liaise with airport stakeholders, handle enquiries and difficult situations, provide directions and answer questions
Seniority
Entry-level, hands-on IC