Sr. Engagement Manager, FDE
Core
Strategic role partnering with Sales and Field Engineering to sell and deliver Databricks platform adoption programs that solve complex customer business problems.
Role type
Senior Engagement Manager (Forward Deployed Engineering)
Builds
Strategic customer engagement programs and service delivery solutions
Domain
Data and AI / Enterprise Software
Deliverable
client delivery
Required skills
Senior customer-facing sales, service delivery and program management, project governance, effort and scope estimation, KPI and target achievement, commercial modeling, stakeholder management at executive levels
Preferred skills
Data and AI domain knowledge, production implementation experience, upselling and extending services
Technologies
Databricks platform, Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, Unity Catalog
Responsibilities
Collaborate with sales to understand customer needs and define success metrics; Identify new service opportunities and articulate business value; Develop commercial models to address budget constraints; Estimate, scope, and develop statements of work; Drive resolution of delivery challenges and manage expectations; Articulate customer success stories and metrics to demonstrate value.
Seniority
Senior, hands-on IC with leadership responsibilities
