Developer Support Specialist
Core
Front-line technical support for external developers using Brex's APIs, acting as a bridge between customers and internal engineering/product teams.
Role type
Developer Support Specialist (Early-career IC)
Builds
Self-service content, training materials, and guides for API usage
Domain
Fintech / Financial APIs / ERP Integrations
Deliverable
client delivery
Required skills
API support, troubleshooting, debugging, SQL/NoSQL, REST/GraphQL, ERP integrations (NetSuite, QuickBooks, Xero, Workday, Oracle Fusion)
Preferred skills
Financial systems knowledge, programming languages, software engineering lifecycle, tools (Looker, Datadog, Salesforce, Jira, Retool)
Responsibilities
Provide direct technical support to developers using Brex's APIs; triage complex ticket escalations from Support; develop self-service options by creating training material and guides; partner with internal engineering and design teams to capture and implement developer feedback; own customer email queues and attend escalation calls
Seniority
Junior, hands-on IC