IT Experience Intern
Core
Hands-on learning opportunity for university students to gain foundational IT support skills by shadowing and assisting the IT Experience team with frontline support, onboarding, and asset management.
Role type
IT Experience Intern (paid internship)
Builds
IT service delivery lifecycle for internal staff
Domain
Enterprise IT Support & Infrastructure
Deliverable
client delivery
Required skills
Basic familiarity with Mac and Windows devices, exposure to Microsoft Office 365, willingness to learn ticketing systems, strong verbal and written communication, attention to detail
Preferred skills
Personal or coursework experience with computers, interest in IT support or infrastructure careers
Technologies
ServiceNow, Microsoft Office 365, Mac, Windows
Responsibilities
Shadow and assist with frontline support for end-user laptops, tablets, and mobile devices; Help log and update support tickets in ServiceNow; Support new-hire onboarding tasks such as equipment staging and account provisioning; Assist with maintaining accurate hardware and software asset records; Observe and help prepare conference rooms and meeting technology
Seniority
Intern