Sr. Manager, Customer Success
Core
Lead a Customer Success team to drive customer adoption, renewals, and expansion for Veracode's application security platform.
Role type
Senior Manager, Customer Success
Builds
Customer success strategies, team culture, and regional customer partnerships
Domain
Application Security / DevSecOps / SaaS
Required skills
Customer Success leadership, team management, strategic planning, data-driven decision making, executive communication, cross-functional collaboration, retention strategy, risk mitigation
Preferred skills
DevSecOps knowledge, application security expertise, developer background, coding experience, cybersecurity experience
Technologies
Veracode platform, Outcome Success Plans
Responsibilities
Lead and coach the Customer Success team to improve customer experience and adoption; interact with executives to cultivate key relationships; collaborate with Sales and Renewals on regional strategies; report on key metrics like renewals and customer health; recruit and develop a world-class team; support pre-sales activities; mentor Team Leads and Managers.
Seniority
Senior, hands-on IC with leadership responsibilities
