Tier 2 Representative
Core
Provide sophisticated technical support and case escalation management for restaurant partners and hospitality venues via phone, chat, and email.
Role type
Tier 2 Technical Support Representative
Builds
OpenTable reservation and restaurant management platform
Domain
Hospitality technology
Deliverable
client delivery
Required skills
complex technical troubleshooting, case escalation management, ticket tracking, cross-functional collaboration, documentation standards, queue monitoring
Preferred skills
customer support experience, technical support experience, issue-tracking platform familiarity, hospitality/restaurant/travel tech sector knowledge
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