Professional Services Consultant (Hybrid)
Core
Customer-facing consultant responsible for gathering requirements, designing, building, and implementing KnowBe4 security solutions to enable customer adoption and operationalization.
Role type
Professional Services Consultant (Solutions Engineering)
Builds
Customer implementations of KnowBe4 platform (attack simulation, training, collaboration security, agent security)
Domain
IT Security / AI / SaaS
Required skills
Technical discovery, requirements gathering, solution design, configuration, integration, troubleshooting, customer enablement, documentation
Preferred skills
M365, Google Workspace, AI/SaaS applications, Cybersecurity
Technologies
KnowBe4 Platform, M365, Google Workspace
Responsibilities
Lead discovery sessions to understand business objectives and technical requirements; Translate business requirements into technical implementation plans; Design and document solution architectures; Lead configuration, integration, testing, and go-live activities; Troubleshoot complex technical blockers; Educate customer administrators on platform functionality and best practices; Provide ongoing technical guidance and documentation.
Seniority
Junior to Mid-level, hands-on IC