Technical Solutions Consultant - Americas
Core
Post-sales technical SME bridging Customer Success, Product, and Support to deliver complex integrations and enterprise-grade configuration support for SaaS customers.
Role type
Senior IC Technical Solutions Consultant (SaaS)
Builds
Enterprise identity and access management (IAM) integrations, workplace integrations, custom APIs, and technical workflows for HR tech customers.
Domain
HR Technology / SaaS / Enterprise Identity & Access Management
Required skills
M365 and Google Workspace configuration, API-driven custom integrations, consultative problem solving, translating technical concepts for diverse stakeholders, end-to-end solution ownership, thriving in ambiguity
Preferred skills
Prior experience as Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager, experience with complex SaaS products
Technologies
M365, Google Workspace, Custom APIs, IAM
Responsibilities
Lead customer-facing technical engagements including discovery sessions and hands-on configuration, collaborate with Product to surface technical pain points, enable Technical Support by designing upstream configurations, execute pre-sales solutions, and document custom solutions for scaling
Seniority
Senior, hands-on IC