Service Desk Analyst
Core
Provide first-line technical support to end users, administer technology for designers, and manage application support and maintenance.
Role type
Service Desk Analyst (IT Generalist)
Builds
IT support services, application configurations, and system maintenance for design teams
Domain
IT Services / Design Industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Level 1/2/3 support troubleshooting, application support, configuration, maintenance, user account management, Active Directory, hardware/software testing, backup and restore, network monitoring, security measures, vendor consultation
Preferred skills
ITIL knowledge, self-starter mindset, ability to prioritize multiple issues
Technologies
Microsoft Windows 7/10/11, Microsoft Office, VMWare vSphere, Active Directory, network servers, printers
Responsibilities
Provide end user support for local and remote users, monitor service desk tickets and backup systems, create and modify user accounts and groups, test and evaluate hardware and software, maintain network files and peripherals, consult users to determine needs, identify equipment upgrade areas
Seniority
Mid-level, hands-on IC
