Director, Global People Operations & AI
Core
Design and lead a global People Operations organization, implementing a tiered service model and AI-driven automation to scale HR services worldwide.
Role type
Director, Global People Operations & AI
Builds
Global People Services operating model, AI agents, and automation infrastructure for HR
Domain
Life Insurance Technology / Global HR Operations
Deliverable
production ML models
Required skills
Global People Operations leadership, Tiered service model design, AI/automation strategy, Operating discipline, Global compliance, Change management
Preferred skills
HR Technology partnership, Vendor management, Executive communication
Technologies
AI agents, Automation tools, HR portals
Responsibilities
Own the multi-year roadmap for Global People Operations; Lead the Global People Services team; Set direction for automation and AI enablement; Design tiered service model (self-service, shared services, experts); Build governance framework for AI and automation; Define success metrics; Lead and coach the People Operations team; Partner with HR Tech, IT, and Legal; Manage change management and adoption; Ensure global compliance; Manage vendors and budget.
Seniority
Director, strategic hands-on leadership
