Director, Global People Operations & AI
Core
Design and execute a global People Operations strategy integrating AI agents and automation to deliver tiered service models (self-service, shared services, experts) for a life insurance technology company.
Role type
Director, Global People Operations & AI
Builds
Global People Services operating model, AI-driven automation workflows, and tiered service delivery systems.
Domain
Life Insurance Technology / People Operations / AI Governance
Deliverable
production ML models | product features
Required skills
Global People/HR Operations leadership, Tiered service model design, AI/automation strategy, Operating discipline (metrics, cost-to-serve), Global compliance & data governance, Change management, Vendor & budget management
Preferred skills
HR Technology partnership, Executive communication, Process design
Technologies
AI agents, Automation tools, People Operations platforms
Responsibilities
Own multi-year roadmap for Global People Operations; Lead Global People Services team; Define AI/automation operating model; Build governance framework for AI; Define success metrics; Coach People Operations team; Partner with HR Tech/IT/Legal; Manage change management; Ensure global compliance; Manage vendors and budget.
Seniority
Director, strategic hands-on leadership