Cloud Telephony Technician

Manchester💼 Full-time💰 $32,000–$32,000🗓 2026-09-15 → 2026-09-26

Core

Consult with clients to design and implement intelligent caller experiences using cloud telephony, automation, and AI-powered technologies.

Role type

Senior IC Cloud Telephony Consultant (UCaaS/AI)

Builds

End-to-end caller experience solutions, call flow maps, and implemented telephony systems

Domain

Telecommunications / Customer Experience / AI

Deliverable

client delivery

Required skills

Cloud telephony (UCaaS) implementation, Intelligent call routing design, Conversational AI integration, Call flow mapping, CRM platform usage, Scripting (Python/PowerShell), Technical consulting

Preferred skills

AI coding agents usage, Number porting, Advanced automation design

Technologies

UCaaS platforms, Python, PowerShell, AI coding agents, CRM platforms

Responsibilities

Consult clients on UCaaS and AI solutions, Design intelligent call journeys, Create client-friendly call flow maps, Implement, test, and document projects, Identify optimization opportunities via AI automation, Provide technical assistance to pre-sales teams

Seniority

Senior, hands-on IC

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About phmg

Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services.