IT Experience Analyst
Core
Frontline IT support specialist providing end-to-end service delivery for end-user hardware, software, and meeting technology needs.
Role type
IT Experience Analyst (Frontline Support)
Builds
IT service delivery for internal staff
Domain
Enterprise IT Support / Internal Services
Deliverable
client delivery
Required skills
Mac and Windows hardware troubleshooting, Microsoft Office 365 support, ticketing system management, AV and teleconferencing setup, asset record maintenance, onboarding and account provisioning
Preferred skills
SCCM/InTune, JAMF, Okta/Active Directory, Confluence/Jira
Responsibilities
Provide frontline support for laptops, tablets, and mobile devices; Log, triage, and resolve support tickets; Assist with new-hire onboarding and equipment setup; Support Office 365/SharePoint/Exchange Online needs; Maintain hardware and software asset records; Support conference room technology and meeting setup; Exercise independent judgment on routine issues
Seniority
Mid-level, hands-on IC