Network Customer Relationship Manager
Core
Manage a portfolio of network customer accounts to protect revenue, strengthen retention, and grow bookings through renewals, upgrades, and new sales opportunities.
Role type
Senior Account Manager (Network/Telecom)
Builds
IT lifecycle management solutions for midsize companies
Domain
Telecommunications, Network, Cloud Connectivity
Deliverable
client delivery
Required skills
consultative selling, account management, network and telecom expertise, renewal and upgrade management, escalation handling, business case development
Preferred skills
B2B sales experience, data interpretation, stakeholder management
Technologies
network solutions, telecom, internet, data, cloud
Responsibilities
Manage account portfolio for retention and growth; Own re-term, renewal, and upgrade execution; Apply expertise to recommend solutions and develop business cases; Serve as primary escalation point for customer issues; Maintain accurate account documentation and pipeline
Seniority
Mid-Senior, hands-on IC