Account Support Analyst
Core
Primary point of contact for Order Management supporting Mid-Market Account Managers, ensuring a smooth quote-to-cash process from initial quoting to final delivery.
Role type
Account Support Analyst (Order Management)
Builds
Quote-to-cash processes, order fulfillment, and customer delivery lifecycle
Domain
SaaS / Enterprise Software / Finance Operations
Deliverable
product features
Required skills
Quote-to-cash process expertise, CRM system proficiency, data accuracy, cross-functional collaboration, order and shipment management, vendor finance support
Preferred skills
4+ years in customer-facing operations, Business Management/Economics/Supply Chain degree, Salesforce proficiency, Zuora experience
Technologies
Salesforce, Zuora, Google Sheets
Responsibilities
Manage end-to-end Quote-to-Cash (Q2C) process and provide CPQ assistance; Support Vendor Finance deals, account audits, and transfers; Manage orders, shipment queries, and replacement requests; Act as main point of contact for Account Managers and customers on Order Management queries; Collaborate with Finance, Fulfillment, and Customer Support teams; Ensure accurate data entry in CRM systems and follow SOPs.
Seniority
Mid-level, hands-on IC
