Snr. Onboarding Consultant (Remote)
Core
Lead the onboarding and implementation process for new customers, ensuring timely deployment of the KnowBe4 platform across Security Awareness, Cloud Email Security, and Risk Management products.
Role type
Senior Customer Implementation Consultant
Builds
Production-ready customer onboarding plans and platform configurations
Domain
Cybersecurity / SaaS / AI
Deliverable
client delivery
Required skills
Customer onboarding, platform configuration, technical consulting, CRM management, project coordination, documentation, stakeholder management
Preferred skills
AI/SaaS application experience, Cybersecurity background, IT experience
Technologies
Salesforce, PSA solutions, Microsoft Excel, Google Workspace, web browsers
Responsibilities
Lead onboarding and implementation for new customers; Collaborate with CSMs and Sales to design tailored onboarding plans; Provide hands-on support during platform setup and configuration; Act as primary point of contact for onboarding inquiries; Recommend product integration into customer technical environments; Document onboarding steps and final deployed solutions
Seniority
Senior, hands-on IC